Turn returns into revenue
Reverse logistics isn't just about handling returns; it's about smart, strategic solutions. It's about making sure your customers have the convenient return experience they expect, while also helping you to get the most value back from those items.
Solutions for all your returns, recalls, withdrawals, recycling and disposal needs
Liquidation logistics
Match your obsolete, distressed, and/or returned merchandise with an optimal liquidation plan.
OS&D management
Streamline refusals and overcome imperfections for your over, short and damaged (OS&D) freight
Asset retrieval
Get consistent disposal strategies for packaging, order optimisation, storage, pickup and more.
What sets C.H. Robinson reverse logistics apart
Unmatched Expertise
Our global team of experts helps you to reduce financial risk while ensuring that you meet customer expectations and requirements.
Unrivalled Scale
Our global network and multimodal options help you effortlessly manage returns at the local, regional and global levels.
Tailored Solutions
Flexible supply chain solutions cover everything from returns processing and warehousing to recycling and disposal.
How a global mattress giant optimises returns
- Challenge
The existing return process was handled individually by retailers, causing a lack of visibility, inefficiencies and poor customer experiences. - Solution
C.H. Robinson created a tailored solution allowing the mattress manufacturer to own the entire returns process. It uses our customer platform technology and a reverse logistics communication hub. - Result
The entire return cycle has been reduced to 14 days on average. The manufacturer now has real-time visibility and control over costs and can see return costs at the item level.
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“C.H. Robinson’s expertise and NavisphereTM technology have been critical to getting our on-time percentage up double digits to 99% and keeping our projects on timeline and on budget.”
"The ability of C.H. Robinson to be nimble and provide the end-to-end visibility we lacked for so long has allowed us the opportunity to take control of our returns process and improve our customer experiences.”
How reverse logistics can be a supply chain game-changer
Need to have a plan that minimises waste and cuts down on inefficiencies when products re-enter the supply chain? Discover three distinct ways a strong reverse logistics solution can help.
Critical logistics insights, explored
Stay proactive with our freight market updates. These timely insights on transportation trends have everything you need to stay ahead of the curve. Armed with the latest information, you’ll be ready to make smart, informed decisions to control costs and tackle supply chain disruptions before they affect your business.
LTL
Gain flexibility and meet customer demand with tailored less than truckload (LTL) solutions for timely, efficient deliveries.
Freight consolidation
Save time, reduce emissions and meet compliance requirements with end-to-end, consolidation services.
Warehousing
Reinforce your distribution network with strategic, cost-effective warehousing in key locations.