C.H. Robinson has been named a winner of the 2026 EX IMPACT Awards by Perceptyx, honoring organizations that successfully turn employee feedback into meaningful action and sustained performance improvements.
For C.H. Robinson, the recognition underscores the impact of its Lean transformation, which has not only reshaped how the company operates, but has also significantly improved the employee experience. By embedding listening, transparency, and accountability into its transformation efforts, the company has strengthened the connection between its people, strategy, and technology.
Turning feedback into action
Amid significant strategic shifts, a transformed operating model, and a challenging freight market, employee survey results highlighted key opportunities to strengthen engagement and confidence in the company’s direction. C.H. Robinson turned those insights into action—simplifying work and strengthening the link between daily execution and enterprise strategy.
To bring that to life, the company expanded transparent, two-way communication through forums like Ask-Me-Anything sessions and global all-hands meetings, giving employees more direct access to leadership. It also embedded its operating model more deeply through clear scorecards and aligned priorities, while reinforcing accountability through structured action planning and an employee idea portal.
“At C.H. Robinson, we know that transformation is only possible if our people are part of it. We’ve been intentional about listening closely, acting on what we hear, and building a shared culture that clearly connects daily work to our strategy. When employees see their voice reflected in decisions, it builds trust, strengthens engagement, and creates the momentum needed to harness change and create breakthrough performance,” said Angie Freeman, Chief Human Resources and ESG Officer.
Measurable employee impact
The results demonstrate a significant shift in employee sentiment and organizational alignment:
- Employee engagement rebounded +5.9 points in just 12 months, marking a 13-point upswing over two years.
- Trust in senior leadership to lead through change surpasses best-in-class benchmarks by 10 points, reflecting improved transparency and connection between leaders and employees.
- Strategic clarity reached all-time highs, with employees demonstrating stronger understanding of company direction and confidence in strategy.
- Compensation understanding exceeds best-in-class benchmarks, with employees gaining clearer visibility into how pay connects to performance.
In addition, employees have demonstrated strong readiness to adopt new AI-driven tools, reinforcing the company’s broader transformation strategy that combines human expertise with advanced technology. This alignment between people and innovation has positioned C.H. Robinson to accelerate change while maintaining a strong, engaged workforce.
Together, these gains highlight how C.H. Robinson’s approach to transformation—combining disciplined operational change with a strong focus on employee experience—has created momentum across the organization. By aligning its people, processes, and technology, the company is building a more engaged workforce equipped to drive innovation and deliver for customers in a rapidly evolving supply chain environment.
Exclusive insights