How to Submit a Lumper Request in Navisphere^® Carrier

We'll walk you through the process of submitting a lumper request within the Navisphere carrier website without the need to contact your internal capacity representative.

To begin the lumper request process, log in to the Navisphere carrier website using your credentials.

Once logged in, navigate to the My loads tab at the top of the page to view your assigned shipments.

Locate and select the specific load you wish to request a lumper for.

You may use filters such as load number, origin, or delivery date to narrow your search.

After opening the load, click on the billing tab to access financial details.

Then select the request lumper link to open the request form.

A pop-up window will appear prompting you to select the stop where the lumper occurred.

It will default to the drop but can be changed.

Choose the appropriate stop from the list provided.

You will then be asked to enter the lumper amount.

It is critical that this amount is entered accurately and exactly as it appears on your supporting documentation.

An incorrect amount may result in delayed or denied approval.

Next, upload the supporting documentation.

If documentation has previously been uploaded, it will be visible and selectable.

If not, you can either drag and drop the appropriate file into the upload area, or use the browse device option to manually locate and attach the document.

After uploading your supporting documentation, the system will automatically review your request in the eligibility criteria section.

To proceed, all of the following conditions must be met.

You entered a lumper amount.

The request is being submitted within 2 business days of the stop departure.

An appropriate supporting documentation has been uploaded.

When each of these requirements is fulfilled, a green check mark will appear next to the item.

Once all checks are in place, the submit request button will become active.

Click this button to finalize and submit your lumper request.

After your lumper request is submitted, the billing tab will display a lumper accessorial charge marked as pending.

The system will then begin automatic verification, comparing the lumper amount you entered to the lumper amount in your supporting documentation.

If all information aligns and eligibility is confirmed, the status will automatically update from pending to approved.

However, if the system is unable to verify the request automatically, it will be forwarded to your internal capacity representative for manual review.

If approved during that review, the status will also update to approved.

Otherwise, you may be contacted if further clarification is needed.

This concludes the training on how to submit a lumper request within Navisphere Carrier.

For best results, ensure that documentation is complete, accurate, and submitted promptly within the required time frame.